Sports betting operator PointsBet, in collaboration with the National Council on Problem Gambling (NCPG) in the United States, has launched a new research initiative focused on responsible gambling decisions for online gambling operators.
This scheme explores how industry, government, and clinical stakeholders respond to specific scenarios in which fictitious online betting customers exhibit potentially problematic gambling behavior.
An anonymous voluntary survey designed by PointsBet in collaboration with the NCPG and Massachusetts Games and Health Council will be published to attendees of the 2022 National Conference on Gambling Addiction and Responsible Gambling.
The survey will pick up three fictitious customers who exhibit potentially problematic gambling behavior, and participants will be asked to take on the role of operator and determine the best course of action for the customer.
“As legalized sports betting is expanding rapidly across the United States, today’s responsible gambling efforts have a direct impact on the future health of players and the sustainability of the industry,” he said. Johnny Aitken, Chief Executive Officer of PointsBet USA, said.
“Navigating how to identify and address gambling addiction is a complex and delicate issue, and operators regularly find ways to best respond to customers who are demonstrating gambling addiction behavior. Facing
“Through this research project, we aim to gain more insight into the thinking process for finding solutions for people affected by gambling addiction and to provide information to help operators make decisions on this issue. increase.”
Keith White, Executive Director of NCPG, added: “Online gambling operators need to provide a variety of responsible gambling tools. These tools are regularly reviewed and evaluated by stakeholders to ensure that they serve their customers appropriately. it needs to be checked.
“Our hope is that the results of this study will inform not only operators, but also regulators, therapists, researchers, and gambling addictions of the responsible gambling decisions faced by online gambling operators. It is to stimulate dialogue between supporters. “
