The Dutch gaming regulator Kansspelautoriteit (KSA) investigated complaints about bonuses offered by Kindred-owned operator Unibet, which was released yesterday (July 11) in the country’s regulated online gaming market. Said that.
KSA said it received customer complaints that it was having problems with Unibet’s bonuses.
Regulators have contacted Unibet, recognizing the issue and adding that they are “working to resolve the issue.”
Unibet’s parent company, Kindred, obtained a domestic business license in June and was officially launched yesterday after nine months of absence.
For more information on how to handle these complaints, we directed our customers to the Unibet Help Center at unibet.nl.
This is one of many recent developments in the Dutch gaming market. Yesterday, the Dutch government announced that it would ban all gambling ads from January 1, 2023.
Also yesterday, KSA threatened operator Gammix with a weekly fine of € 1.4 million (£ 1.1 million / $ 1.4 million) if it did not stop the illegal offering of games in the Netherlands.
Gammix – based in Malta – does not have a license to operate in Malta.
